Terms & Conditions
1. Acceptance of Terms
2. Orders & Price
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All orders are subject to stock availability and our acceptance.
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Prices include applicable taxes. We reserve the right to change prices at any time.
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You’ll receive an order confirmation via email once your order is accepted.
3. Payment
We accept transactions through WooCommerce-supported gateways (e.g., Stripe, PayPal).
For downloadable products, payment must complete before access is granted.
4. Digital Products
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After purchase, downloadable items (like eBooks) will be made available via download link in your account or confirmation email.
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Links typically expire within 48 hours or after [X number] of downloads. Please download promptly.
5. Shipping & Delivery (for physical items)
- Goods purchased from this website are only delivered within the federation of St. Kitts & Nevis.
- Same day delivery is not available at this time. Orders placed by 4pm will be processed the next day between 8am–5pm.
Shipping costs are calculated based on location and added at checkout.
Delivery times may vary; estimated shipping times appear at checkout.
We are not responsible for delays caused by shipping carriers or customs.
6. Returns & Refunds
Digital products: No refunds once a file has been downloaded or provided.
Physical products: Returns accepted within 3 days of delivery, unused and in original packaging. Buyer covers return shipping.
Email info@customizesmile.com to request a return. Refunds (excluding original shipping) issued within 7 days of receipt.
7. Intellectual Property
All website content, design assets, and digital downloads are owned or licensed by CustomizeSmile.
You may download/use products per these Terms but may not reproduce, distribute, or resell them without our written permission.
8. Warranties & Liability
Products and services are provided “as is” without warranties.
We are not liable for indirect, incidental, or consequential damages.
Our total liability is limited to the amount you paid for the specific product/service.
9. User Responsibilities
Use the site unlawfully or infringe on others’ rights.
Upload malware or harmful content.
Violate site security or bypass protective measures.